Privacy Policy
Last updated: October 2025
Entity: Lovli Pty Ltd (ABN [insert later])
Contact: josh@lovli.com.au
1. Overview
Lovli Pty Ltd (“Lovli”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose personal information in connection with the Lovli website, mobile applications and related services (collectively, the “Platform”).
2. Information we collect
We may collect and store the following types of information:
Personal information: name, email address, phone number, suburb or location, account login credentials, and any information you submit in forms or profiles.
Relationship preferences and event details: data you provide when using matching tools or quizzes (e.g. wedding date, guest numbers, style preferences, budget).
Business information (venues): venue name, contact details, descriptions, pricing, capacity, and images.
Technical information: IP address, browser type, operating system, pages visited, time on site, and cookies or analytics data.
Marketing information: preferences and responses to email campaigns or promotions.
3. How we collect information
We collect personal information when you:Create an account or register for updates;
Complete the couple quiz or submit venue information;
Contact us directly;Use our Platform (automatically through cookies or analytics tools);
Interact with our marketing emails or social media accounts.
4. Purpose of collection
We collect, hold, use and disclose personal information for the following purposes:
To create and manage user accounts;
To provide our AI-based venue matching and related services;
To communicate with users about bookings, matches, and Platform updates;
To send marketing communications (if you have opted in);
To analyse, improve and personalise the Platform;
To comply with legal and regulatory obligations.
5. Use of AI and automated decision making
Lovli uses algorithmic and AI-assisted tools to suggest venue matches based on the data you provide. AI outputs are generated automatically and should be considered as recommendations only. We do not guarantee the accuracy, completeness or suitability of AI-generated suggestions.
6. Cookies and tracking
Lovli uses cookies and similar technologies to operate the Platform, remember user preferences and collect usage analytics. You may adjust your browser settings to disable cookies; however, some functions may not operate correctly. Further details are set out in our Cookies Policy.
7. Disclosure of information
We may disclose personal information to:
Service providers (hosting, analytics, email distribution, data storage);
Business partners (e.g. venues or vendors you choose to contact);
Regulatory authorities if required by law;
Professional advisers such as lawyers or auditors.
Some service providers may be located outside Australia. Where information is transferred overseas, we will take reasonable steps to ensure compliance with the APPs.
8. Data security
We implement reasonable administrative, technical and physical safeguards to protect personal information. Despite this, no system is completely secure, and we cannot guarantee the absolute security of your data.
9. Access and correction
You may request access to or correction of your personal information by emailing josh@lovli.com.au. We may require identity verification before processing your request.
10. Retention and deletion
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law. We will securely delete or anonymise information once it is no longer needed.
11. Marketing communications
You may opt out of receiving marketing emails by following the unsubscribe link or contacting us directly.
12. Complaints
If you believe we have breached the APPs, please contact us at josh@lovli.com.au. We will investigate and respond within a reasonable timeframe. You may also contact the Office of the Australian Information Commissioner (OAIC).
13. Updates
We may update this Privacy Policy at any time. The revised version will take effect upon publication on our website.